Shipping policy
Shipping Policy for LEDROM
At LEDROM, we are committed to delivering your orders quickly and securely. Please review our shipping policy to understand the terms and conditions related to shipping your orders.
1. Order Processing
1.1 All orders are processed within a maximum of 5-10 working days after payment confirmation. Orders placed on weekends or holidays will be processed on the following business day.
1.2 Custom orders or large LED screen orders may require additional processing time. Customers will be notified about the estimated time during the ordering process.
2. Shipping Methods
2.1 We work with reliable carriers to ensure safe and timely delivery of your orders. Available shipping methods will vary depending on your location and the size of your order.
2.2 Shipping options for LED screen projects provided before order completion are only estimates. Please contact our team to reconfirm shipping costs and delivery times.
3. Shipping Costs
3.1 Shipping costs are calculated based on the weight, dimensions, and destination of your order. These costs will be provided as soon as we receive them from the transport company.
3.2 For international orders, customers are responsible for any customs duties, taxes, or import fees applicable. These costs are not included in the shipping fee and must be paid by the customer.
4. Delivery Time
4.1 The estimated delivery time will be provided at checkout. While we strive to meet these estimates, delivery times may vary due to factors beyond our control, such as customs clearance or carrier delays.
4.2 LEDROM is not responsible for delays caused by carriers or external circumstances.
5. Shipping Restrictions
5.1 We currently ship to most countries worldwide. However, certain destinations may have restrictions due to logistical or regulatory reasons. Customers will be notified if their location cannot be served.
5.2 Please ensure that the shipping address is correct and complete. LEDROM is not responsible for delays or missed deliveries caused by incorrect or incomplete addresses.
6. Order Tracking
6.1 Once your order has shipped, you will receive a confirmation email with tracking details. You can use the tracking number to monitor the status of your shipment.
7. Damaged or Lost Shipments
7.1 If your order arrives damaged, please contact us within 48 hours of delivery with photos and details of the damage. We will work with the carrier to resolve the issue.
7.2 For lost shipments, please notify us as soon as possible. We will assist you in tracking the package and resolving the issue with the carrier.
8. Contact Us
If you have any questions about our shipping policy, please contact us at: email: contact@ledrom.eu or phone: +40730508000.
Thank you for choosing LEDROM for your professional LED screen needs!